Welcome to our online store! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.
General Terms
a. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
b. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
c. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
d. This website contains material which is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
e. All trademarks reproduced on this website, which is not the property of, or licensed to the operator, are acknowledged on the website.
f. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
g. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
h. Your use of this website and any dispute arising out of such use of the website is subject to the laws of Sri Lanka.
Products and Services
a. All products and services displayed on our website are subject to availability and may be withdrawn or varied at any time without notice.
b. We reserve the right to limit the quantities of any products or services that we offer.
c. All prices displayed on our website are in Sri Lankan rupees.
d. We reserve the right to amend prices at any time without notice.
e. All images on our website are for illustrative purposes only and may differ from the actual product.
Orders and Payment
a. You may place an order with us by completing and submitting the order form on our website.
b. We will confirm receipt of your order via email, but this does not constitute acceptance of your order.
c. We reserve the right to refuse or cancel any order for any reason at any time prior to dispatch.
d. Payment must be made in full at the time of placing your order.
e. We accept payment by Payhere.
Delivery
a. We will deliver the products you have ordered to the address you specify for delivery.
b. We will make every effort to deliver your order within the estimated timescales, but we will not guarantee an exact delivery date or time.
c. Delivery charges will be added to your order and displayed on the checkout page.
d. You are responsible for ensuring that someone is present at the delivery address to receive the products.
Returns and Refunds
a. We want you to be completely satisfied with your purchase, but if for any reason you are not, please contact us within 14 days from the date of purchase or delivery.
b. We accept returns and exchanges within 14 days from the date of purchase or delivery, provided the chocolates are in their original, unopened packaging and in a sellable condition.
c. To initiate a return or exchange, please contact our customer service team via Phone 077 5979602 , who will guide you through the process and address any concerns you may have.
d. To be eligible for a refund or exchange, you must present valid proof of purchase, such as the original receipt, order confirmation email, or gift receipt.
e. We may require you to provide photographic evidence of the issue to assist us in understanding and resolving the matter promptly.
f. Depending on the circumstances, we will either offer a refund, replacement, or store credit for the defective or damaged products.
g. Non-Refundable Items: a. Certain items are non-refundable and cannot be exchanged unless they are defective or damaged upon arrival. These items include Perfumes and cosmetic products, soft toys, Customized or personalized greeting cards, and Chocolates purchased during clearance or promotional sales.
h. Once your return is approved, we will initiate the refund process.
i. All the refunds will be directed to the payment-initiated media.
j. Please note that it may take several business days for the refund to reflect in your account, depending on your payment provider’s processing time.
k. Unless the return is due to an error on our part (e.g., wrong item shipped), the customer is responsible for any shipping costs incurred during the return process.
l. We reserve the right to update or modify our refund policy at any time. Any changes will be communicated through our website or other relevant channels.
We strive to resolve any customer concerns or issues promptly and fairly. If you have any questions or require further assistance, please reach out to our customer service team. Thank you for choosing us, and we appreciate your understanding of our TERMS AND CONDITIONS.
Chocolate.lk team